During your stay.How can I get a late checkout?
Late checkouts are available for a nominal fee and are based upon availability. Please contact the Front Desk for more information.
When it comes time to leave, you can check out… • From your TV – Select CHECKOUT on the main menu • At the Kiosks located in our lobby • By Email – You will receive an email to the email address you provided at check in on the day of your departure • Using the Express Checkout form – fill out the form and drop it into one of the Express drop boxes • At the Front Desk
Yes, we have a limited number of refrigerators available for a fee of $35 plus tax per night, based upon availability.
We do not have roll-a-way beds available but some rooms do feature a sofa bed. These rooms are based upon availability; please contact the Front Desk for more information.
Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $500 for rooms and $1,000 for suites and Stay Well rooms charged to your hotel account.
Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.
After your stay.How can I provide feedback on my stay?
Please feel free to contact us with any comments regarding your stay by sending an email to firstname.lastname@example.org.
If you have lost an item at the hotel or in your room, please fill out the form below and someone will contact you. Form: https://www.chargerback.com/reportLostItemCBEmbed.asp?CustomerID=3066
Please use our Guest Hotel Receipt Request form or contact our Customer Service Department directly at 1-800-646-9143 or (702) 891-1111 for assistance with your inquiry. Their hours of operation are 9:00am - 3:00pm PST Monday - Friday.
Before you arrive.How many guests are allowed in the room?
Hotel policy allows a maximum of (4) four guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people, regardless of age, there will be an additional charge of $40.00 plus tax per additional guest, per night.
MGM does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777 for additional information.
We are sorry, but pets are not allowed on property, with the exception of assistance animals (those needed to assist the physically challenged). If you should require information on boarding kennels, please call MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777.
Our standard check-in time is 3pm however you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is prepared. Your rooms are guaranteed to be ready anytime after 3pm. You may have the option to check-in early (prior to 1pm) for a fee of $40, based upon availability. Our standard check-out time is 11am. Please note that late checkout requests are based upon occupancy and availability on the date of departure. Additional charges may apply.
Guests must be at least 21 years of age to check in at MGM Grand.
We are sorry, but we do not provide transportation to and from the airport. You may contact our Concierge to assist you with booking shuttle or car transportation. They can be reached by phone at 877.660.0660.
A security deposit of $100 per day will be required upon check in, with a maximum of $400 for credit cards and debit cards.
January 56 33 February 60 40 March 69 43 April 78 51 May 88 60 June 99 69 July 106 83 August 108 87 September 102 85 October 81 54 November 66 41 December 57 34
For complete details on parking, please visit the MGM Grand parking information page.
A $37 Daily Resort Fee plus applicable tax is applied to each hotel reservation and includes amenities that are sure to enhance your experience at MGM Grand Las Vegas. The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service, and fitness center access for guests 18+.
All of our rooms include the following amenities: Hair dryers, irons and ironing boards. Coffee makers are not included, however you may arrange for fresh coffee to be delivered to your room at a specified time by calling Room Service the night before. All accommodations offer High-Speed Internet access.