A list of the questions most often asked about a particular subject, together with answers.
A daily resort fee of $25 (subject to applicable tax) will be applied to all reservations arriving on or after February 13, 2012.
The resort fee includes:
Reservation changes, along with a rate and availability quote, cannot be given via e-mail. For information or assistance, please contact the MGM Grand Hotel at 1-800-929-1111, (702) 891-1111 or (702) 891-7777. You may also contact us via fax at (702) 891-1030. Please click on one of the following links for further information:
For your convenience, MGM Grand offers room registration at McCarran Airport!
Our Airport Registration Desk is located in Terminal One. It is in the south baggage claim area, near the bottom of the escalators descending from the C and D gates, next to carousel # 1 and 2. Shuttle service is available from 10:00am - 6:00pm daily.
For limousine transfers or other transportation needs, please contact MGM Grand Concierge
For maps and directions to the hotel from the airport, please click here.
Please use our Guest Hotel Receipt Request form or contact our Customer Service Department directly at 1-800-646-9143 or (702) 891-3939 for assistance with your inquiry. Their hours of operation are 9:00am - 3:00pm PST Monday - Friday.
A guest staying at the MGM Grand Hotel may be contacted through one of the following methods:
Via e-mail, please use the following address: email@example.com.
Messages will be assessed a flat $3.00 fee payable by guest.
Guest will be notified via room messages.
Via fax, please use the following number: (702) 891-3036
Messages will be assessed a $1.00 per page fee payable by guest.
Guest will be notified via room messages.
To contact a guest by phone, please call the hotel operator at (702) 891-1111.
To mail a package, please address it in the following manner:
MGM Grand Hotel
Guest Name/Hotel Guest
3799 Las Vegas Blvd. South
Las Vegas, NV 89109
Our standard check-in time is 3pm however you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is prepared. Your rooms are guaranteed to be ready anytime after 3pm. Our standard check-out time is 11am. Please note that late checkout requests are based upon occupancy and availability on the date of departure. Additional charges may apply.
MGM Grand offers two business center locations. Our main hotel business center located off of the MGM Grand hotel lobby is open from 6:00am - 8:00pm, Monday - Friday, and 7:00am - 7:00pm, Saturday - Sunday. There is also a conference center location located on the 1st floor of the conference center open Monday through Friday from 9:00am to 5:00 pm. Both locations include the following services:
All of our rooms include the following amenities: Hair dryers, irons and ironing boards. Coffee makers are not included, however you may arrange for fresh coffee to be delivered to your room at a specified time by calling Room Service the night before. All accommodations offer High-Speed Internet access.
Workouts are a pleasure in our state-of-the-art gym which includes cardiovascular and weight equipment, steam room, sauna, whirlpools, and showers. It is yours to enjoy with robe, sandals, soft oversized towels, toiletries, fruits and juices, as well as lockers, safety deposit boxes, and a TV lounge. Spa facility fees are $25 per day for hotel guests. The Spa offers many additional services such as fitness, stress relief, skin care, facials, massages, manicures, and spa packages. Hotel guests also have access to the Cardio Room located on the 4th floor, in the 300 wing. It is open daily from 5:00 a.m. – 11:00 p.m. and features treadmills, ellipticals, recumbent and upright bikes.
For your convenience, we offer free self-parking in our Main Parking Garage, as well as Valet Parking. Oversize vehicle parking is also available for hotel guests. Please see Front Drive Associate for more information.
Wheelchairs are available for rent through the Bell Desk. We currently charge $10.00 per day for hotel guests and they must have a credit card on file or a $250.00 deposit is required.
MGM does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777 for additional information.
Hotel policy allows a maximum of (4) guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people, regardless of age, there will be an additional charge of $35.00 per additional guest, per night.
We are sorry, but pets are not allowed on property, with the exception of assistance animals (those needed to assist the physically challenged ). If you should require information on boarding kennels, please call MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777.
Please click here for information on our Forever Grand Wedding Chapel. We offer detailed descriptions of wedding packages, photos, and information on themed weddings. Please contact the wedding chapel at 1-800-646-5530 10:00am to 6:00pm, daily. Or e-mail us at firstname.lastname@example.org for additional inquiries.
The Concierge may assist in ordering flowers, an item from our amenities line, such as Dipped Strawberries & Chocolate with Champagne, Ethel M Chocolates, Fruit Baskets, or a Fruit & Cheese basket with wine, or any other custom order. The items will be delivered once the guest has already checked in. Please call Concierge at 702-891-7800 or 877-660-0660 for additional details or assistance with your purchase.
You may join M life in person at the M life Desk or online at https://www.mlife.com. Simply present valid picture ID at the M life Desk and you'll receive your M life card on the spot.
Our average yearly temperatures are:
The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.
Guests must be at least 21 years of age to check in at MGM Grand.